Dr. Khaled Al-Haidan, Assistant Undersecretary for Housing Policies and Services at the Ministry of Housing, received members of the Evaluation Committee of Government Service Centers, who, for their part, carry out extensive field visits in various ministries and government agencies, based on what was stated in the decision of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and President The Council of Ministers, in line with the Kingdom of Bahrain’s Economic Vision 2030, and in an effort to develop the performance and services of these centers, and push the wheel of government performance towards more quality and excellence.
The Assistant Undersecretary for Housing Policies and Services praised the great efforts of the evaluation committee, which comes within the framework of the esteemed government's keenness to enable customer service centers to provide their services with the highest levels of efficiency and effectiveness, stressing that the Ministry of Housing, under the directives of Engineer Basem bin Yaqoub Al Hamar, Minister of Housing, has been raising the level of housing services. various departments in the ministry, and provide all the necessary facilities to serve the citizens.
Dr. Khaled Al-Haidan gave a visual presentation to the members of the committee, in which he reviewed the service efforts in the ministry, noting that the Ministry of Housing may work to develop its customer service center on an ongoing basis until it reached full compliance with all the terms and standards of the government service centers evaluation committee, and added that housing services have reached To advanced stages in the matter of electronic transformation and automation of information and data, where housing services have become 100% electronic, and are available on the e-government portal and the housing application for mobile phones, in addition to the electronic platform of the Ministry, which made housing services easy to access and quick to complete. He indicated that the ministry worked to consolidate pioneering methodologies and practices in the housing field, which contributed to raising the level of government services provided to the public of clients to advanced levels that won large percentages of satisfaction about the quality of the ministry's performance.
The Assistant Undersecretary for Housing Policies and Services at the Ministry of Housing accompanied the members of the Evaluation Committee of Government Service Centers on a field tour that focused on the customer service center in the ministry.
During the field tour of the Customer Service Center in the Ministry of Housing, the delegation members were briefed on the center’s work map in dealing with citizens, where they were familiarized with the method of reception, the method of waiting, in addition to identifying the locations of the various directional panels and the channels of access to the required service, especially for people with special needs and the elderly. As well as passing through the vacated employees at the doors who direct and instruct citizens coming to the ministry, and see the environment of the center that adheres to all precautionary measures to prevent the “Corona” virus.
It is worth noting that the performance of the Customer Service Center at the Ministry of Housing has witnessed a great development and improvement in its classification according to the evaluation guide for government service centers.
