The Ministry of Housing said that the service of electronic apartment maintenance requests submitted by the beneficiaries through the ministry’s website is distinguished by the promptness of dealing with them and the speed of response by the concerned department and the contractor related to the subject of the request, indicating that the electronic launch of this service contributed to the resolution of many maintenance requests in Record time.
The ministry explained that the website allows the beneficiaries of ownership apartments to report common maintenance requests within a selection of options, with the ability to send pictures of the report inside the apartment or common areas such as plumbing, electricity and other technical matters, noting that the special ones save a lot of time, as By attaching pictures and details, the direct inspection time is shortened in many cases, and thus the required repairs are available quickly.
"Housing" indicated that during the coming weeks, the second phase will provide maintenance request service for housing units, and the new update of the website will allow users to quickly report maintenance requests, and the electronic system will directly communicate with the specialized contractor and engineer in charge of maintenance of the housing area, and work on speeding up service provision. In addition to creating a better system to generally control maintenance reports for residential areas and facilitate decision-making accordingly.
The ministry indicated that the maintenance service is complementary to the ministry's vision of keeping up with the technical developments and entering the digital world, especially after the launch of its electronic platform in its new form, and in line with the directives of the esteemed government and commitment to the government program on facilitating citizen reviews, as the Ministry seeks to provide quality services through a visit The online platform, which provides several services, most notably the service of submitting a new application, the service of updating existing requests, the service of submitting a maintenance request to the beneficiaries of housing projects, and providing the site for the maps of residential units and apartments.
It is noteworthy that this service has witnessed a great turnout and has received a positive response since its launch last month by citizens benefiting from ownership apartments, as the service provided them with the appropriate space for requests and notes with minimal effort and time, and with a record response speed.
