The Ministry of Housing launched an electronic maintenance request service for citizens benefiting from ownership apartments and temporary apartments through its website, in continuation to the interactive services package that the ministry started to launch on its electronic platform early last June, to facilitate communication between citizens and the ministry, in a way that contributes to the speed of completion and the achievement of quality Required.
The Undersecretary of the Ministry of Housing, Sheikh Khalid bin Hammoud Al Khalifa, confirmed that this service comes within the framework of the timetable set by the committee in charge of digital transformation to gradually transform all the ministry’s services into electronic services, noting that the ministry’s digital transformation plan comes within a comprehensive development system that a team is working on implementing A specialized work that has been formed and its objectives have been set to develop the service and administrative work in the Ministry to facilitate and develop procedures for working with citizens, especially direct services with the beneficiaries.
The agent explained that the Minister of Housing, Eng. Basem bin Yaqoub Al-Hamr, is directly following up on the team’s work plan, indicators and achievement rates on a regular basis to ensure its consistency with the directives of the esteemed government and what is stated in its work program on facilitating citizen reviews, providing flexible and high-quality services, and being keen to keep pace with developments Technology in the field of automating direct services provided to beneficiaries.
Khaled bin Hammoud stated that the new service allows beneficiaries of the ownership apartments service to report maintenance requests electronically, by visiting the website and clicking on the maintenance request option, and then recording the personal data of the beneficiary and his apartment, and the required maintenance notes and attaching pictures of the cases to be maintained. That the electronic system communicates directly with the specialized contractor and the engineer in charge of maintaining the residential area to carry out the required maintenance.
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Sheikh Khalid bin Hammoud indicated that the next few weeks will witness the provision of the second phase of that service, which includes the maintenance of residential units, indicating that the Ministry decided to start providing that service for ownership apartments as an experimental phase to evaluate and develop the service, provided that it be generalized to include maintenance of residential units.
Al-Wakeel affirmed that the Committee on Digital Transformation will continue its efforts to develop the electronic system of the Ministry of Housing, to keep pace with the leadership and progress of the Kingdom of Bahrain in terms of investing in information and communication technology in the field of sustainable development, thanks to the policies pursued by the esteemed government to implement best practices that contribute to improving living conditions and the way of life of citizens. And residents of the Kingdom.
He also indicated that the modernization of the housing electronic system is one of the fruits of the housing plan that the ministry has started implementing since the beginning of 2012, which has paid great attention to developing the ministry electronically by creating a new database for citizens' data, and linking it to databases in a number of relevant ministries, to facilitate Obtaining the necessary information for citizens automatically.
In addition to the launch of the electronic withdrawal system that ensured the fair distribution of units, leading to the launch of the electronic platform with its new housing application services, updating existing requests, providing maps of residential units and apartments, as well as developing interactive channels to facilitate communication with the ministry as a service "at your command." Which allows submitting observations and suggestions to the Ministry electronically.
