Virtual Customer Service Center
Virtual Customer Service Center
Welcome to the Virtual Customer Service Center
The services provided by the Virtual Customer Service Center of the Ministry of Housing and Urban Planning (MOHUP) allow citizens to complete all their housing transactions, without the need to visit MOHUP’s main Customer Service Center at the ministry’s main building in the Diplomatic Area. In case the citizen requires support while benefiting from our services, we are always available to support them virtually and respond to their inquiries through our various channels, so welcome everyone.
You can benefit from the housing services around the clock (24/7) through the e-services package provided by the Ministry of Housing & Urban Planning (MOHUP).
We provide you with the financing consultation via video call without the need to come to the Customer Service Center at the ministry.
This service provides support and assistance to citizens to complete the procedure of updating the income data in the housing service application, by communicating with the Client Service Center staff via Direct Video Call and presenting the necessary inquiries.
All you need to know in terms of information and guidelines about housing services, frequently asked questions (FAQs), and more.
Share with us your inquiries, comments, and suggestions about our services through The National Suggestions and Complaints System “Tawasul “.
Call our hotline and speak to us directly on
80008001
This service allows direct communication with the Ministry's team to provide inquiries and assistance from 8:00 am to 4:00 pm from Sunday to Thursday.
Individuals experiencing hearing impairments or speech challenges can reach out to us on Skype by following (IsharaCC) between 8:00 AM and 3:00 PM, Sunday to Thursday.
Together, we make a difference! We believe that customer involvement in our initiatives has a significant positive impact on improving the quality of our service.
The Client Service Center Evaluation aims to improve the quality of services provided by the Ministry of Housing and Urban Planning to ensure the provision of high-level services.
What is your evaluation of the services provided by the remote client service center platform?
What is your evaluation of the clarity of the information provided by the platform?
What is your evaluation of the ease of access to the services provided by the platform?
