Customer Service Center E-Services
You can benefit from the housing services around the clock (24/7) through the e-services package provided by the Ministry of Housing & Urban Planning (MOHUP).
Welcome to the Virtual Customer Service Center
The services provided by the Virtual Customer Service Center of the Ministry of Housing and Urban Planning (MOHUP) allow citizens to complete all their housing transactions, without the need to visit MOHUP’s main Customer Service Center at the ministry’s main building in the Diplomatic Area. In case the citizen requires support while benefiting from our services, we are always available to support them virtually and respond to their inquiries through our various channels, so welcome everyone.
Client Service Charter
Remote Service Level Agreement
Center Services
Financing Consultation
We provide you with the financing consultation via video call without the need to come to the Customer Service Center at the ministry.
Guiding Information Service
All you need to know in terms of information and guidelines about housing services, frequently asked questions (FAQs), and more.
Virtual Customer Service Evaluation
The Client Service Center Evaluation aims to improve the quality of services provided by the Ministry of Housing and Urban Planning to ensure the provision of high-level services.
Live Chat
This service allows direct communication with the Ministry's team to provide inquiries and assistance from 8:00 am to 4:00 pm from Sunday to Thursday.
Sign Language
Individuals experiencing hearing impairments or speech challenges can reach out to us between 8:00 AM and 3:00 PM, Sunday to Thursday.
Customer Participation Initiatives
Together, we make a difference! We believe that customer involvement in our initiatives has a significant positive impact on improving the quality of our service.
You can also register complaints, suggestions and inquiries in Tawasul - The National Suggestions & Complaints System
National Contact Center
80008001
You can speak directly with one of our agents by calling the toll free National Contact Center.