The Ministry of Housing and Urban Planning announced the launch of the "Remote Customer Service Center" platform, which allows citizens to complete all housing transactions offered by the Customer Service Center in the Ministry building, through the virtual platform available via the website, making it easier for citizens to perform their transactions and services electronically without the need to review the Ministry.
Ms. Dunya Sarhan, Assistant Under-Secretary for Resources and Information, Ministry of Housing and Urban Planning, said that the platform "Remote Customer Service Center" provides reviewers with all the services provided by the Center in the Ministry housing applications of various kinds and inquiries about the status of the application and update demand data in the database and other services available electronically Asserting that all contents of the platform are subject to a real-time update of all housing information, data and transactions through the relevant departments, To ensure high rates of service efficiency and speed of delivery.
The platform also provides a variety of interactive communication with the Ministry, including the possibility of communicating with the staff of the Center through "Direct conversations", providing visual communication for sign language, as well as the possibility of submitting queries, observations and suggestions through the national system of proposals and complaints "Continue", in addition to communicating with the Ministry via hotline 80008001 to provide assistance or answer various queries, in addition to the availability of a remote consulting service for citizens wishing to benefit from one of the financing services provided by the Ministry.
The Assistant Agent for Resources and Information explained that the launch of the virtual remote customer service platform as part of the development initiatives to improve the services provided by government agencies through the service centres as the direct interface with the customer's audience, And to keep abreast of the government's efforts to establish a culture of customer service through the various channels adopted to provide government services s aspirations for sustainable, efficient and effective government services.
Sarhan noted the Ministry's recent efforts to comprehensively develop the Ministry's website, include all housing services electronically, and develop and develop interactive services that contribute to facilitating the procedures and reviews of citizens, thereby qualifying the Ministry for the award of the best website within the E-Government Excellence Award 2023.
The Assistant Agent for Resources and Information confirmed that the package of services available via the platform "Remote Customer Service Center", saves time and effort on auditors, By completing their housing transactions without the need for personal review of the Ministry Useful that the platform provides all information, standards and provisions related to each service, With guidance on the use of electronic services, the Ministry's team is ready to provide support and support to visitors to the virtual platform through the interactive channels available through them.
Duniya Sarhan stated that the platform includes an interactive assessment of the platform's contents, both at the service level and in interactive communication, with a view to measuring customer satisfaction periodically and analysing results on an ongoing basis, supporting further development and creating opportunities for improvement that contribute to the highest satisfaction rates for services by citizens.
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