TheMinistry of Housing and Urban Planning, in the presence of Her Excellency Mrs.Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, receivedthe golden shield at the Ministry’s Customer Service Center. The shield waspresented by His Excellency Mr. Muhammad Ali Al Qaed, CEO of the Informationand e-Government Authority and Chairman of the Government Centers EvaluationCommittee. This recognition came after the announcement of the center’sachievement of the Gold Category classification within the government servicecenters that have obtained the Gold Category classification under the “Evaluation4” government service centers evaluation program.
Minister Al Rumaihistated that the ministry has worked on implementing a comprehensive plan toenhance communication channels with citizens, with the Customer Service Centerat the forefront. In addition, advanced electronic services have been provided throughthe ministry's website. She pointed out that the achievement of the CustomerService Center in obtaining the Gold Category classification, along withwinning the Government Excellence Award for the Best Website recently, reflectsthe success of the development plan, it also motivates the team to continuetheir developmental efforts to include other communication channels.
Shepointed out that the Ministry has recently introduced a number of initiativesto develop communication with citizens, including electronic initiativesrepresented in the service of providing financial consultations remotely, andthe service of booking advance appointments, in addition to the initiatives oforganizing a housing finance exhibition, of which the Ministry organized twoversions earlier in the City Center Bahrain complex. In addition to the mobilebranch initiative that was organized in the Northern Governorate recently, aspart of a plan that extends to organizing the initiative in all governorates ofthe Kingdom, noting that these initiatives aim to reach citizens and introducethem to the housing programs that they can benefit from in the shortestpossible time.
TheMinister of Housing and Urban Planning appreciated the role of the Ministry'sCustomer Service Center employees for their efforts to develop the center'swork system, stressing the importance of continuing to adopt best practices incommunicating with citizens and in accordance with the highest qualitystandards in order to meet their aspirations and raise their level ofsatisfaction with the services provided.
