As part of the government's ongoing efforts to improve and re-engineer the quality of services, the Ministry of Housing and Urban Planning has developed a housing bank account opening service, transforming it into a fully automated internal digital procedure. The service aims to expedite transactions, improve the beneficiary experience, and enhance the efficiency and quality of services provided.
Under the developed service, operational efficiency was increased by reducing the transaction completion period from two business days to an automatic and immediate procedure, in addition to eliminating 5 documents previously required by the system, and relying on a direct information flow without the need for any paper transactions. The development process is also based on 100% automation of the procedural process. The new system allows for electronic notification to be sent to the beneficiary to specify the account opening date immediately upon approval of the electronic contract, enhancing the speed, efficiency, and accuracy of government performance.
In this context, Her Excellency Ms. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning and Chairman of the Board of Directors of the Housing Bank, confirmed that this development is based on simplifying the user journey by reducing procedural steps, which saves time and effort for beneficiary citizens.
Minister Al Rumaihi added that the development process contributed to making transactions automatically referred through the applicable systems, stressing the ministry's continued review and development of all its electronic services to achieve the highest levels of citizen satisfaction.
It is worth noting that, as part of the government's ongoing efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, 800 of which have undergone development and re-engineering across various government sectors. This is based on proposals and comments received regarding government services through the National System of Proposals and Complaints «Tawasul», investor comments, and confidential shopper reports for evaluating government services, in addition to the launch of guidelines and service level agreements This contributes to raising the efficiency of procedures, improving the quality of services provided, enhancing the beneficiary experience, and supporting the government's digital transformation process.
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