Her Excellency Mrs. Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, confirmed that the remote customer service center’s obtaining the platinum category rating within the government service center evaluation program "Taqeem 5" represents an incentive to continue the process of work and outstanding achievement to develop government services in order to achieve the objectives of the government program (2023-2026).Specifically, the axis of government performance and digital transformation, and reflects the results of the comprehensive digital transformation plan for all housing services provided to citizens.
Minister Al Rumaihi said that the directives of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, may God protect him, regarding achieving the highest levels of quality in performance and promoting a culture of creativity and excellence represent the Ministry’s work methodology in continuing to develop all services and the Ministry’s work system, with the aim of enhancing the efficiency of services.And facilitating citizens’ access to it, which leads to raising the quality of institutional performance Noting the efforts of the Ministry’s employees and those in charge of the remote customer service center, which provides great flexibility for citizens to benefit from the Ministry’s services without the need to visit the Ministry’s headquarters.
She pointed out that the remote customer service center platform has been in great demand by citizens since its launch, in light of its provision of all housing services provided by the customer service center at the Ministry’s headquarters, in addition to the platform’s ease of using electronic services, and its provision of means of support and assistance that It allows visitors to complete their transactions easily and conveniently, pointing out the contribution of the interactive channels available on the platform in enhancing communication between citizens and the Ministry more effectively.
Al Rumaihi noted that the Ministry of Housing and Urban Planning will continue to work to achieve further development in its housing services in general, and digital services in particular, according to a vision that aims to achieve the government’s aspirations to improve services and raise performance efficiency.
Virtual Assistant
