The Ministry of Housing and Urban Planning saw a broad uptake of its electronic services during 2024, in a move that reflects the success of its efforts to promote digital transformation and provide advanced services to citizens.
In this regard, Mr. Ahmed Abdullah Al-Thawadi, Director of the Information Technology Department of the Ministry of Housing and Urban Planning, confirmed that the Ministry's website witnessed interaction from citizens and reviewers of the Ministry's services to identify services and complete housing transactions through the use of the electronic service available through the telecentre platform The number of visitors to the website during the 2024 year was approximately 260 thousand.
Al-Thawadi explained that the number of applications submitted through the Ministry's website reached 8,863 last year and the number of applications submitted through the National Portal site Bahrain.bh approximately 10,727 applications submitted, Requests varied between requests for funding services and requests for housing or a residential voucher. as well as requests for maintenance of residential units and apartments, requests for disposal and completion of property procedures, Category V orders and other online services available via the website.
Al Thawadi added that the services of the remote customer service center platform which was inaugurated in the middle of last year, received a high turnout. Since its launch, the platform has reached more than 7,517 users, This turnout is due to the platform's ease of use of electronic services as well as support and support tools that allow visitors to easily and easily complete their transactions, The interactive channels available have also contributed to more effective communication between citizens and the Ministry.
Al-Thawadi noted that 4122 e-appointments had been booked to visit the Customer Service Center in the Ministry building, while the National Appointments System had been moved to book advance appointments to visit the Ministry's Customer Service Center in 2024, while 782 teleconference appointments had been made available to citizens via the Ministry's website in order to identify funding services.
The Director of Information Technology stressed that the Ministry continues to develop electronic services and work to improve housing transactions and services provided to citizens, and support efforts to implement e-transformation plans in line with the objectives of the government program (2023-2026) on supporting the digitization projects of government services and transactions and making them fully electronic.
Al-Thawadi stated that the Ministry added 12 electronic services during 2024, namely: Application for Financing Facilitation, Application for Financing Restoration, Application for Maintenance, Integration of Angles/Corners in Housing Areas, Authorization Form to Inquire about Bank Accounts, Application for Issuance of Dimensions Certificate, Cancellation of Housing Application, Application for Housing Unit for Persons with Disabilities (For nominated applications), update income data, book a Remote Income Update Service enquiries, inquire about "Muharraq Development Project", as well as launch of the Remote Customer Service Center.
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