Remote Service Level Agreement

The Ministry of Housing and Urban Planning (MOHUP) is keen on achieving customer satisfaction by providing high-quality services characterized by rapid delivery of the service according to its type, fulfillment of its conditions, and provision of the required data by the customer. Through this agreement, the Ministry seeks to provide the best service to the customer as per the period specified in the table below, based on the type of service. The time required to complete each service has been determined according to the accumulated experience and actual time required. The time taken to complete each service is subject to a periodic review in light of the continuous work to develop the various services provided to citizens, with customer service taking the lead.  

Service Delivery Levels