Ministry of Housing and Urban Planning Remote Customer Service Strategy

The Ministry of Housing and Urban Planning (MOHUP) is working to implement the Housing Services Digital Transformation comprehensive plan, develop all its electronic services and diversify the channels of communication to these services, in a way that provides the necessary flexibility for citizens to complete their housing transactions easily and in the shortest possible period. Consequently, these are the procedures that resulted in the ministry winning the Best Website Award within the eGovernment Excellence Award for the year 2023.

The Ministry's efforts stem from the Kingdom of Bahrain’s government policy on taking practical steps to deploy digital technologies to lay the foundations for a more open, transparent and innovative government, and in an effort to strengthen the digital governance framework, provide electronic services, and facilitate their use by various sectors to encourage creativity and business development in accordance with the best international standards and indicators to provide digital services that meet the needs and expectations of the public. 

To this end, the Ministry adopts several values that are based on providing services to citizens according to the highest quality standards, to meet their needs and aspirations.

• Easy to Use.
  
• Rapid Response.
  
• Easy Access to Citizen.

The Ministry also undertakes to implement several initiatives that achieve the principles and objectives of the Digital Transformation comprehensive plan, and ensure the sustainability of its procedures, through the following initiatives:

• Linking Database with Relevant Authorities.
• Striving to Transform all Housing Services into Integrated  e-Services that Meet Customers Needs.
• Using e-Key in all e-Transactions to Ensure their Confidentiality & Privacy.
• Striving to Provide a High-Quality Digital Platform.
• Spreading Awareness & Introducing e-Services Via the Media.
  

To ensure the provision of the best possible quality, the ministry pays attention to empowering and qualifying the Remote Customer Service Center employees to provide the best possible service to citizens, by adopting practices that contribute to the development of their capabilities and granting them the necessary authorizations to provide services optimally, as well as providing the necessary resources to deliver the remote service.