Government Service & Customer Service Providers Evaluation Outcomes
In line with the Ministry of Housing and Urban Planning's commitment to enhancing transparency, customer satisfaction, and developing its services, the ministry automatically publishes the results of government services and customer service providers assessments. This is facilitated through a text messaging service that is activated upon the completion of each customer's service.
speed
94 %
Efficiency
92 %
Communication and Professionalism
91 %
overall satisfaction
88 %