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Virtual Customer Service Center
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Muharraq City Development

Achievements of the Ministry - 2024 - Platinum Category

Platinum Category

Platinum Category

In 2024, the Ministry of Housing and Urban Planning’s Virtual Customer Service Center (VCSC) was awarded the Platinum Category rating under the “Taqyeem 5” Government Service Center Evaluation Program, during the first assessment cycle for this classification.
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Welcome!! My name is Rashid, How can I help you today?
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Virtual Assistant Ministry of Housing and Urban Planning © 2026
How can I help you today?
E-Services Customer Service Centers Contact Us Live Chat Suggestions & complaints Social media
Housing Services Declarations Update and Inquire Back to main menu Back to main menuBack to main menu
Bank Accounts Inquiry Authorization Form Sign Family Members Declaration (Benefit Report) Signing All Fixed Allowances Calculation Declaration Sign Tas’heel Declaration Through Financing Banks Sign Mazaya Declaration Back Back to main menuBack to main menu Back to main menu Back to main menuBack to main menu
Housing Units Maintenance Request Status Inquiry Updating Income Data Prior Appointment Booking to visit the Customer Service Center Loan Calculator Request Status Inquiry Financing Request Status Inquiry Download Maps and Warranties File Book for Remote Financing Consultations Appointment Contact and Bank Account Details Update Back Back to main menuBack to main menu Back to main menu Back to main menuBack to main menu
Apply for “Tas’heel+” Financing Request Apply for “Tas’heel” Financing Request Apply for Mazaya Request Apply for Housing Request Housing Request Revival Apply for Restoration Financing Cancel Housing Request Housing Unit Application for Persons with Disabilities Dimensions Certificate Issuance Request Apply for Maintenance Request Apply for 5th Category Request Apply for Desire of an Ownership Apartment Apply for Request Transfer Apply for Right of Disposition Corners Annexation in Housing Areas Apply for Statement to an Official Authority Request Apply for Housing Service Installments Payment Exemption of Heirs Request Apply for Completing Ownership Procedures Request Back Back to main menuBack to main menu Back to main menu Back to main menuBack to main menu
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Virtual Customer Service Center
The services provided by the Virtual Customer Service Center of the Ministry of Housing and Urban Planning (MOHUP) allow citizens to complete all their housing transactions, without the need to visit MOHUP’s main Customer Service Center at the ministry’s main building in the Diplomatic Area. In case the citizen requires support while benefiting from our services, we are always available to support them virtually and respond to their inquiries through our various channels, so welcome everyone.
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tawasul
You can fill out the contact form available on the National Suggestions and Complaints System, where you can write your query or request in detail, and we will get back to you as soon as possible.
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80008001
You can contact us at the phone number, and our technical support team will be ready to respond to your inquiries and guide you properly.
Phone Number 80008001 Live Chat Book for Remote Financing Consultations Appointment Prior Appointment Booking to visit the Customer Service Center Back to main menu Back to main menuBack to main menu
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